This qualitative study identified the best practices utilized by community colleges to achieve systemic and cultural agreement in support of the integration of institutional effectiveness measures (key performance indicators) to inform decision making. In addition, the study identifies the relevant motives, organizational structure, and processes…

Certified nursing assistants (CNAs) perform an important role in the long-term care system because they provide the majority of paid care to nursing facility residents. Unfortunately, annual CNA turnover often exceeds 100 percent nationally. Many factors account for this, including stressful working conditions, low pay, and limited benefits. The…

A survey of 220 Hewlett-Packard United Kingdom employees revealed that they attended total quality training because of management pressure. To be effective, total quality training should emphasize the company's objectives, demonstrate applicability to work, and help participants select feasible quality projects. (SK)

A National Association of College and University Business Officers survey of 153 institutions revealed the ways in which beginning, somewhat experienced, and experienced users of continuous quality improvement (CQI) management principles have implemented them. The three categories of implementers are profiled, and best practices are identified.…

Total quality management (TQM) is based on the fundamental philosophy that it is always more effective to do something right the first time than it is to correct deficiencies. It seeks to improve quality and increase customer satisfaction by restructuring traditional management and organizational practices. Common characteristics of TQM include…

This article reports on a study investigating the relationship between the introduction of new management practices and the training provided by Australian enterprises for their employees. The new management practices investigated include teamworking, total quality management, lean production, business process re-engineering and the learning…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…

This British Library Research and Development Department study assesses current activities and attitudes toward quality management in library and information services (LIS) in the academic sector as well as the commercial/industrial sector. Definitions and types of benchmarking are described, and the relevance of benchmarking to LIS is evaluated.…

Defines Total Quality Management (TQM) and describes prerequisites for successful implementation, underlying assumptions, and the cultural barriers hindering implementation. Indicates that TQM's long-term benefits outweigh costs at most colleges. Urges practitioners to rate their schools with respect to the prerequisites and assumptions to…

This report provides a comprehensive review of quality principles in higher education and proposes that, when used holistically and systematically, the quality principles, also known as total quality management and continuous quality improvement, can create a culture for academic excellence. After an introduction, the first section explains the…

This document describes six different approaches to outcomes assessments, approaches that are named in the titles of chapters 2 through 7. The chapters and authors are as follows: "Perspectives on Assessment Policy and Practice" (Bragg, Harmon); "Total Quality Management" (Bragg); "Assessing Student Success" (Harmon);…