Basic measurements and applications of six selected general but critical operational performance-based indicators--effectiveness, efficiency, productivity, profitability, return on investment, and benefit-cost ratio--are presented. With each measurement, goals and potential impact are explored. Errors, risks, limitations to measurements, and a…

As a form of performance monitoring, electronic performance monitoring (EPM) offers the opportunity for unobtrusive and continuous performance data gathering. These strengths can also make EPM stressful and threatening. Many features of performance evaluation systems, including the organizational purposes for which they are used, can affect…

Needs assessment plays an important role in training and human performance improvement efforts, but the literature contains little research on this topic. This study extended previous research on the Performance Analysis for Training (PAT) model of needs assessment by examining its implementation to determine environmental and occupational health…

The effectiveness of a 1-day performance-focused human resource (HR) development workshop that was conducted in 21 sessions in cities throughout North America in March-September 1996 was monitored by an electronic survey sent to all 506 participants 7 days after the workshop. Of those participants, 221 (43%) completed the survey, which sought…

The effectiveness of a 1-day performance-focused human resource (HR) development workshop that was conducted in 21 sessions in cities throughout North America in March-September 1996 was monitored by an electronic survey sent to all 506 workshop participants 3 months after the workshop. Of those participants, 101 (20%) completed the survey, which…