This small scale mixed methods study examines helpful events in a community counselling setting, categorising impacts of events according to Timulak's [(2007). Identifying core categories of client-identified impact of helpful events in psychotherapy: A qualitative meta-analysis. "Psychotherapy Research," 17, 305-314] meta-synthesis of…

This study aimed to identify the effectiveness of psychological, social, health and recreational services provided for the elderly in their own institutions from their point of view. The study sample consisted of 50 elderly of both sexes living in the "White family Association" and "the Association of Irbid for hosting the…

This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…

The purpose of this mixed methods study was to investigate the relationship between participation in Extended Opportunity Programs and Services (EOPS) at California Valley College (CVC) (one of the 113 California Community Colleges in California) and several measures of student learning. An embedded survey design was developed using William…

The Department of Higher Education and Training introduced the national certificate vocational (NCV) in Further Education and Training colleges in January 2007. The entry requirement for this qualification is Grade 9. However, this qualification has attracted students with grades between Grades 9 and 12. Students enrolling for the NCV…

Service learning (SL) presents apposite opportunities for students to share with and learn from businesses for mutually beneficial development and experience. This article focuses on a SL project conducted by undergraduate students in South Africa, to devise advertising and marketing strategies for community businesses. The reciprocity of benefits…

Marcia's (1966) identity status paradigm served as the theoretical framework to study the impact of service-learning on clarifying future plans for emerging adults with varying identity statuses. The study participants were 195 undergraduates at a large urban public university in the southeastern United States. The Dimensions of Identity…

This paper presents We-Share, a social annotation application that enables educators to publish and retrieve information about educational ICT tools. As a distinctive characteristic, We-Share provides educators data about educational tools already available on the Web of Data while allowing them to enrich such data with their experience using…

Service-learning as a transformative pedagogy within university education is becoming increasingly popular in Australia. Advocates of service-learning indicate that the practice of combining community based voluntary work with theoretical in-class academic knowledge leads to a greater awareness about diversity and difference in students. While…

Students participate during service learning courses in a service project, which fits to a community need and has a link to curricular content. Students have a chance while engaged in the service project to apply curricular content in community practice, where they gain insights into civic engagement activities. Empirical studies revealed the…

The current study explores the relationship between participation in college service-learning (SL) experiences, in both academic courses and co-curricular programs, and post-college civic engagement. Using data from a purposeful sample of 1,066 alumni from 30 campuses who participated in the 20th Anniversary Bonner Scholars Study, we explored the…

Background: Academic and pastoral support is fundamental to the achievement of a high-quality student learning experience. Aim: This study reports on full-time undergraduate students' views on the effectiveness of academic and pastoral support in one higher education institution. The intent of the study was to explore how academic and…

The University of Venda introduced an academic mentoring programme in 2012. The introduction of the programme was in response to the results of a national study that was conducted by Scott, Yeld and Hendry (2007). The study was replicated at institutional level and it yielded similar results that indicated that at least 30% of undergraduate…

Understanding the effects of a service-learning component on the classroom culture, socially and academically, brings a novel perspective to designing, executing, and assessing these types of active-learning projects. This paper evaluates the success of a service-learning project from a perspective of social networks by investigating the question:…

An online support distance-learning program in Mathematics was developed to aid first year engineering students for their transition from the secondary to the tertiary education in order to reinforce deficiencies they may have in mathematical knowledge. The aim of the present study is to examine, firstly, to what extent the attendance of such a…