This paper examines the evolution and findings of an on-going longitudinal study that is assessing the satisfaction of distance education students with library reference services through the use of a transaction-level survey. The survey's purpose is two-fold: first, it is used to garner valuable input from these students; and second, it also…

An information desk was added to the public services area of the Ward Edwards Library at Central Missouri State University as a pilot project. The project started at the beginning of the fall semester of 1988, and statistics were kept during the trial period to determine whether this added access point enhanced reference service. The desk was…

Proposes five measurable indicators to assess effectiveness of young adult library services program: proportion of eligible young adults served; success rate in using library; appropriateness of collection; proportion of young adults participating in library programs; and proportion of cross-age programs held involving adolescents. Twenty-seven…

The School Library Media Services Division of the Pennsylvania Department of Education administered the operation of AdvancE as Pennsylvania's adult education clearinghouse. The goal of the project was to provide Pennsylvania's adult educators with prompt access to information and resources to help them implement the most effective administrative…

This research review analyzes output measures that assess the effectiveness of a library's reference services: reference questions, reference staff performance, reference users, combined output measures, and combined input/output measures. The need for research, a definition of reference effectiveness, and input measures are noted. Seventy-three…

In 1996, the Council on Library and Information Resources (CLIR) supported a project at Rutgers University that applied new economic theories to measuring how well research libraries fulfill their service roles. This summary draws on the original proposal and the final report from the project's directors. The evaluation of library performance is…

The goal of Maine's Dissemination Capacity Building Project--the Information Exchange--is to build a comprehensive system for disseminating current information resources to Maine educators at every organizational level. This report begins with an abstract describing three major components of the information exchange: (1) a computerized information…

The goals of the Arkansas Capacity Building Dissemination Project (Project AID--Arkansas Information Dissemination) were to (1) increase the use of information for decision-making in Arkansas, (2) increase implementation of beneficial programs and practices in Arkansas schools, (3) develop a strong dissemination and communication staff at the…

This document comprises Vermont's final Five Year Management Report to the National Institute of Education on its Capacity Building Dissemination Project grant (1980-1985). The overall goals of the grant were (1) to develop a two-way communication network among the Vermont Department of Education, other public and private agencies, and Vermont…

The purpose of the Tennessee Dissemination Capacity Building Project was to build an information acquisition, retrieval, and referral system. This system, known as Project Support, provided information models in order to foster a capacity for a comprehensive State Department of Education dissemination system. The dissemination system provided…

Seven pilot New York State Education Information Centers (EICs) were established in 1980 to provide comprehensive information referral and advisory services to adults and out-of-school youth on education, job, and career-related topics. The EICs are located in Brooklyn, Harlem, Hempstead, White Plains, Plattsburgh, Syracuse, and Jamestown. Last…