Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…

Purpose: HEdPERF (Higher Education PERFormance) is one of the most recently developed scales in the literature to measure service quality in higher education. However, HEdPERF is designed to measure service quality at a macro level (university level) and may be considered as a more generic measurement instrument. In higher education, new scales…

In Spring 2006,. the NAEP Validity Studies (NVS) Panel was asked by the National Center for Education Statistics (NCES) to undertake a validity study to examine the quality of the NAEP Mathematics Assessments at grades 4 and 8. Specifically, NCES asked the NVS Panel to address five questions: (1) Does the NAEP framework offer reasonable content…

Symposium papers presented are: (1) The Perspective of a Testing Psychologist Who Conducts Orientation Programs for New Test Constructors by Walter Birdsall; (2) The Perspective of a Military Supervisor of Test Constructors Who Are Temporarily Brought in from the Field to Write Tests by David Vaughn; (3) The Perspective of a Civilian Test…

In fall 2003, the Head Start Bureau began implementing the Head Start National Reporting System (NRS) to systematically assess the early literacy, language and numeracy skills of all 4- and 5-year-olds enrolled in Head Start. In addition to child progression on a designated set of outcomes during the year preceding kindergarten, the data will…