Unpleasant as it sounds, how providers care for the business aspects of child care can be as vital as how children are cared for. When your business runs smoothly it allows staff to focus on the most important task of all -- providing the best care for children. "The Business of Child Care" supplies guidance for successfully completing the…

Interviews with 20 branch managers and 20 accountants in an Australian bank determined factors influencing the success of an employee assistance program (EAP). It was found that policies requiring supervisors to act against normal managerial practice doom EAPs to failure. Organizational analysis to integrate the EAP within existing organizational…

As organizations respond to competitive environments and strive to enhance performance, knowledge management (KM) has increasingly become a strategic activity. A KM strategy entails consciously helping people share and put knowledge into action. A key challenge is how to develop and implement KM solutions that provide performance support to…

The work of internal verifiers (IVs) is integral to ensuring that the operation of vocational qualifications meets the local needs of learners and employers, while also maintaining reliable quality nationally and throughout occupational sectors. Arguably, though, the role of IVs in the management of vocational learning often remains narrowly…

Accountability and performance incentive plans in education are compromised by goal distortion, gaming, and corruption. Education policy makers who design such plans have paid insufficient attention to similar experiences in other fields. This paper describes institutions in health care, job training and welfare administration, and in the private…

This document was produced by the author(s) based on their research for the report "Cross- Cultural Training and Workplace Performance" (ED503402). It contains the following materials related to the report: (1) Primary approach letters; (2) Tests for statistical significance; (3) Survey of current cross-cultural training practice; (4)…

This practicum developed a program to enhance the job performance of support personnel (behavior modification technicians) who work with students having conduct disorders. The behavior modification technicians provided building-level support for principals and teachers working with black adolescents from socially deprived backgrounds. Inservice…

During the past 30 years, assessment centers have become an increasingly popular method for evaluating employees and potential employees in work organizations. This study was conducted to evaluate an assessment center which was part of a management development program for state government employees. The study examined: (1) whether assessment…

The bulk of this monograph consists of a seven volume set of evaluation reports related to teachers' appraisals of their Bowling Green State University (BGSU) preparation for the teaching profession. The reports are based on the responses of 552 1980-85 graduates of the College of Education. Each volume presents summaries of how the former BGSU…

Quality is fast becoming a policy priority in states and localities around the country. As a result, formal and informal networks of youth organizations are seeking and developing strategies to help them assess and improve performance. This report takes a close look at efforts underway in three networks and provides a preliminary framework for…

This study employed an ABAC and multiple baseline design to evaluate the effects of (B) feedback and (C) a package of feedback, goalsetting, and reinforcement (supervisor praise and an area-wide celebration as managed through a performance matrix, on a total of 14 various customer service behaviors for a total of 115 employees at a large…

This report offers a brief narrative and extensive data tables on an Iowa survey of employers of students who had completed or left preparatory vocational education programs during 1977-78 and became employed in the occupations for which trained or a related occupation. The narrative first discusses procedures, then describes some results shown in…

Describes a staff college designed to help Israeli managers deal with managerial and organizational problems and to increase their potential to learn on the job, improve current performance, and meet future challenges. Discusses characteristics of this approach, curriculum modules, role of the preceptor, and a comparison of this approach with the…

Businesses have dealt with substance abuse in different ways. Some organizations have established Employee Assistance Programs (EAPs) to address these problems. One large national company chose to fire employees with positive drug screens, offer them EAP services, and then consider them for rehire after treatment. A study of performance records…

In conjunction with a follow-up study of April 1995 graduates, the Community College of the Air Force (CCAF) conducted a survey of the graduates' supervisors to evaluate the effectiveness of the CCAF programs and services. Supervisors of a random sample of 1,127 graduates were surveyed during June and July of 1995 requesting information on their…