Addresses the issue of how institutions of higher education can deal with the dilemma of achieving efficiency while sustaining or enhancing effectiveneness. Describes how the faculty of education at the University of Strathclyde (Scotland) addressed this issue including the major organizational, political, logistical, and educational…

Water quality is a critical environmental, social, and political issue in Delaware. In the late 1990s, a series of events related to water quality issues led to the passage of a state nutrient management law. This new law required nutrient management planning and established a state certification program for nutrient users in the agricultural and…

The purpose of this research was to evaluate the effects of two trainings designed to increase the competencies of professionals to develop high quality positive behavior support plans for students that engage in problem behaviors that interfere with theirs and/or others' ability to learn. Training one consisted of training attendees on six key…

This report begins with discussion of several issues in the field of quality assurance in residential services for individuals with developmental disabilities. The issues include definitions of key terms, the role of ideology, major types of quality assurance, and dimensions of quality assurance. The report takes the position that primary values…

Curriculum development is an activity that goes on in all school districts, although in some districts it is haphazard and in others it is carefully planned. School district leaders must recognize this situation and take charge of the program to assure that it adheres to high standards. The efforts of each teacher must be "mapped," which…

This monograph describes program models as having a program quality support component and three chronological program components: entrance into a program, participation in a program, and re-engagement in learning. The four components that make up a program model are defined by principles. A principle describes a guiding assumption about how to…

In their search for new ways to assess their agencies' success in working with children and families, child welfare administrators and senior managers are increasingly seeking regular and reliable sources of information that help them evaluate agency performance, make ongoing decisions, and provide an accurate picture for agency staff and external…

Suggests that many aspects of quality assurance in health care can be applied to social service agencies. Reviews what has been learned about quality assurance in health care and suggests guidelines for its implementation in social services. (Author/JAC)

Introduces a practical approach toward the quality control of workshops given in the field of drug abuse prevention and in community mental health settings. Describes the workshop evaluation questionnaire which probes: (1) respondents' overall reaction to the workshop; (2) workshop effectiveness; and (3) application of techniques to participants…

Presents a typology of quality-assurance systems for higher education and evaluates the alternatives. Argues that total quality management strategies are best suited to higher education's purpose because the model is internal to the delivery of the service, continuous, and process-oriented, but notes, however, that there are deep, often…

This article presents a focused and detailed method for providing meaningful supervision to program administrators of early intervention programs. The Monthly Report and Quality Program Indicators provide anecdotal and statistical information about employee concerns, facility management, curriculum implementation, inservice development, community…

The Indian higher education system is one of the largest of its kind in the world. In spite of several built-in quality controls, such as the University Grants Commission's guidelines and the affiliating functions of the university, a deterioration in the quality of higher education was a serious concern for all stakeholders. In 1994 India…

Program reviews became widely used as quality assurance activities in the United States beginning in the 1970s. Since then, they have evolved as an essential component in demonstrating institutional effectiveness to accrediting bodies. The paper discusses various approaches to reviews with a focus on a recently reengineered institutional program…

A program was conducted to improve the quality of food service through the training of 44 food and nutrition service employees in a 200-bed hospital. A 12-week quality control program was implemented to address four key areas: food temperatures, food accuracy, food quality, and dietary personnel. Learning strategies, emphasizing critical thinking…

The need for information controls for college records management programs and the elements of program organization, planning, and management are discussed. Conditions at institutions that indicate a flaw in information control are identified, along with the benefits of a sound records management program. The management of an information and…