Purpose: The purpose of the paper is to evaluate the effectiveness or success of universities' portal implementation from the perspective of students as users. Adopting the model developed by Delone and McLean, portal effectiveness is defined as being composed of information quality, systems quality and service quality. In addition, the paper also…

As the number of schools implementing systemic, schoolwide positive behavior support (PBS) processes expands (nationally, at least 5,000 schools are participating), increasing attention is being paid to the efficacy of implementation. This article describes a case study of the experiences of Florida's Positive Behavior Support Project, which used…

Successful community-university partnerships are usually attributed, at least in part, to clear communication processes. This chapter reflects on language and context as elements in developing a strong partnership process.

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

This study was designed to examine the effectiveness of a ninth grade transition program at a suburban high school in Louisiana. Student data were analyzed from two groups of first time freshmen who indicated a need for help in mathematics: one without a transition program and one with a transition program. Academic data included standardized test…

This document describes six different approaches to outcomes assessments, approaches that are named in the titles of chapters 2 through 7. The chapters and authors are as follows: "Perspectives on Assessment Policy and Practice" (Bragg, Harmon); "Total Quality Management" (Bragg); "Assessing Student Success" (Harmon);…

Initial problems in developing desired social studies teachers' characteristics are identifying what good social studies instruction in the secondary school is, qualities a teacher must possess, and behaviors he or she must be able to demonstrate. Possible sources for standards are clock hours of work or number of courses; teacher recommendations;…

For past two decades, there has been a growing national concern about teacher quality. This presentation discusses Connecticut's Beginning Educator Support and Training Program (BEST) and emulation of its assessment component by a medium sized department of education. The support component of BEST requires that all school districts provide…

Profiles are drawn of the 13,477 participants (75 percent nonwhite) in the Career Opportunities Program (COP) in 1972 in terms of their jobs, education, training, and performance as students. The report touches on how the 132 demonstration programs have affected local education agencies in the areas of differentiated staffing and new career…

Santa Barbara City College recently established a tutorial center to serve the needs of educationally disadvantaged students, particularly those with minority backgrounds. To investigate the impact ot these services, the performance and persistence of 75 students enrolled in a preparatory English course were studied. Each section was taught by the…

It was the purpose of this study to ascertain whether the culturally disadvantaged child, who appeared to adhere to the principle of immediate gratification, had learned, as a function of his participation in Head Start, a more future-related orientation when compared to his non-Head Start counterparts. One hundred and eighty-seven 4- and…

The state of the art of student outcome measurement is in flux. (MM)

Examined the motivation to attend quality circle (QC) meetings and the task performance of 47 QC's over a three-year period as a function of self- versus management-initiation. Results showed that although they attracted fewer members, management-initiated QC's solved more problems and solved their problems faster than did self-initiated QC's.…

The study addressed the question, "Did students within some areas of concentration in business outperform students in other areas of concentration in lower-division economics courses?" Results indicate the answer is "yes" and that the best performance comes from students in (1) accounting, (2) finance, and (3) management information systems. (CH)

A second test was conducted of Cervero's framework that explains the relationship between continuing professional education and performance. A six-week continuing nursing education program was evaluated using both qualitative and quantitative data. The study provides evidence that the one-variable research model is inadequate for explaining the…