Explores the key benefits and costs of implementing Total Quality Management (TQM) in student affairs. Discusses the experiences of early innovators and uses specific criteria to analyze TQM. Outlines effects on financial aid, costs, goal achievement, time and resource commitment, long-term focus, leaders as models, and clarity of mission. (RJM)

Explores the idea of quality, what it means to educators (student affairs professionals in particular), and the role assessment plays in measuring quality. Examines how assessment is used within Total Quality Management to measure quality from a customer perspective; compares such assessments to traditional evaluative methods. (RJM)

Examines implications of quality assessment for distance education and other forms of materials-based learning. Suggests that materials-based teaching cannot properly be judged in quite the same terms as conventional, face-to-face teaching. Presents and discusses 20 questions for program evaluation. (Author/AEF)

This article uses recent developments in United Kingdom services as a case study to identify challenges facing the provision of residential supports to people with intellectual disabilities. It discusses responding to existing levels of unmet needs and increasing demand, reducing inequalities in access and service quality, and obtaining and…

Statistical quality control--SQC (consisting of Statistical Process Control, Process Capability Studies, Acceptance Sampling and Design of Experiments) is a very important tool to obtain, maintain and improve the Quality level of goods and services produced by an organization. Despite its importance, and the fact that it is taught in technical and…

Professional development practices implemented in rural school systems have often led nowhere. These practices seem to produce adult learning activities with few results other than participants' mounting frustration and another innovation left by the wayside. To encourage the development of productive professional development, many studies are…

This document suggests the following eight model indicators of quality in adult education programs: (1) learners demonstrate progress toward attainment of basic skills and competencies that support their educational needs; (2) learners advance in the program or complete program requirements that allow them to continue their education or training;…

This book presents the methods and findings of a critical review of the "Dictionary of Occupational Titles" (DOT) published by the United States Department of Labor. Following an introduction to the scope of the study in the first chapter, the book describes the study and its results in eight following chapters. Chapter 2 contains a…

To assist in the redesign of accountability systems, the Consortium for Policy Research in Education (CPRE) and the Center for Research on Evaluation, Student Standards, and Testing (CRESST) sought to assemble knowledge from new research on emerging accountability systems. A book, "Redesigning Accountability Systems for Education," edited by Susan…

The purpose of the study reported was to determine to what extent attitudes changed over time while medical students were enrolled in a quality assurance program that incorporated clinical experience and the use of medical audits. The analysis suggests that student attitudes did change over time and became less favorable toward quality assurance.…

Focuses on critical factors for success for organizations planning to use upward feedback systems to drive organizational change. Highlights include assessment of organizational readiness, use of an appropriate feedback instrument, consistent implementation, effective communication and training, quality control, and continuous improvement.…

In its effort to simplify the accreditation process, the National Council for Accreditation of Teacher Education has limited the amount of documentation that a program can use to support its efforts for accreditation. With this "no frills" approach, the rubrics or scoring guides that accompany assessments provide critical information about the…

This paper presents the first large study of public management quality and its effect on program performance. Using 5 years of data from more than 1000 Texas school districts, the authors measure quality as the additional salary paid to school superintendents over and above the normal determinants of salary. This measure of managerial quality is…

In the last decade, voluntary efforts by firms to reduce their environmental impacts have received increasing attention from both policymakers and scholars. This article discusses polluters' incentives to reduce their releases. In particular, using data from Canada's National Pollutant Release Inventory, it examines the impacts of conventional…

This paper presents a profile of Mississippi's Quality Step System prepared as part of the Child Care Quality Rating System (QRS) Assessment Study. The profile consists of several sections and their corresponding descriptions including: (1) Program Information; (2) Rating Details; (3) Quality Indicators for Center-Based Programs; (4) Application…