In an internationally competitive training environment, implementation of Total Quality Management (TQM) in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training.…

This pilot study of facilities from which the Texas Department of Human Services (TDHS) purchased day care services gathered and analyzed data for use in developing day care service control standards by means of which the quality of purchased day care services could be systematically assessed. Random samples were selected from contract centers,…

A study was conducted using quality control and quality assurance models to examine student outcomes. The purpose was to investigate current quality control and quality assurance practices in six colleges, to evaluate the relationship between quantitative effectiveness measures and qualitative outcomes measure and to assess the readiness of each…

A useful, values-oriented human resource development (HRD) program evaluation approach is one that is empirical with its orientation derived from a social/technical perspective. The optimum mix between the technical skills of evaluation and the required social skills of evaluation delivery is crucial for the quality assurance process. The core to…

Fully on-the-job training, the majority of which is conducted in the workplace as part of the normal experience of the employee, is perceived to offer benefits to apprentices/ trainees, employers and registered training organisations. This report finds fully on-the-job training is viewed by learners and registered training organisations as a good…

For libraries to succeed, a clear understanding of what services are in demand is necessary. The SWOT analysis technique for evaluating an organization's strengths, weaknesses, opportunities, and threats is examined, and barriers to effective diagnosis are discussed. (AEF)

Drawing from the experiences of Rio Salado Community College (Arizona) in implementing Total Quality Management, discusses common barriers to change (e.g., time, aversion to change, and pitfalls of change); leadership failure as a cause of failure in TQM implementation; and the importance of constancy of purpose, employee empowerment, and…

The use of the Total Quality Management (TQM) approach by the University of Wisconsin-Madison Management approach to restructure the graduate school admissions process is described, and lessons learned from the venture are discussed. The resulting five-day admissions procedure now in place is outlined. (MSE)

Reviews the impact of reports written as a result of British educational policymakers' trips to the United States during the late 1980s. Examines crucial areas that caught the attention of the policymakers. (CFR)

Introduction: The American Board of Internal Medicine (ABIM) recognized that certification and recertification must be based on an assessment of performance in practice as well as an examination of medical knowledge. Physician self-assessment of practice performance is proposed as one method that certification boards may use to evaluate competence…

The conceptualization and empirical assessment of service quality in juvenile justice remains limited. There are few reports on programmatic attempts to assess satisfaction in juvenile justice programs or attempts to include what constitutes quality of service from multiple customer perspectives. This article describes a potential model, the Gap…

"Education for a Digital World" contains a collection of strategies and tools for effective online teaching, based on the principles of learning as a social process. Narrative is supplemented by real-life examples, case studies, and resources to supply comprehensive perspectives about structuring and fostering socially engaging learning…

This monograph provides definitions, guidelines, and recommended practices for assessing and improving institutions of higher education in South Carolina which are congruent with the accreditation standards and criteria of the Southern Association of Colleges and Schools. The first section defines key terms and states that overall institutional…

This study looked at how Total Quality Management (TQM) is being adopted in institutions of higher education. A questionnaire was developed seeking information on: (1) leadership of the TQM movement and timing of events; (2) the training, educating, and informing of employees; (3) specific areas using TQM and the specific statistical tools being…

The proceedings of the hearing on the General Accounting Office's (GAO) report on the Office of Special Education and Rehabilitative Services (OSER) management include an opening policy statement by Major R. Owens, chairman of the Subcommittee on Select Education, and the expert testimony of two witnesses: William Gainer, the director of education…