Implementation of IT "solutions" in the context of changes to business processes and efficiency is a common trigger for using formalised project management techniques. The trigger may include topical activities such as job evaluation schemes or quality assurance accreditation. This has led to a blurring of the boundary between projects and…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…

Twenty-three transition programs for high school students with disabilities in Minnesota are profiled. These programs were selected because they applied a set of 10 quality standards developed to improve the transition process and adult outcomes for students, as well as to increase the cost effectiveness and efficiency of transition services and…

Information was gathered about how Technical and Further Education (TAFE) agencies throughout Australia were implementing and using performance indicators. The context of TAFE's perceived mission and corporate goals were considered. A history of the development of national performance indicators in TAFE was compiled. The project drew heavily on…

The University of Maryland Dental School's revised predoctoral general practice program includes a clinical component simulating actual practice, including patient, personnel and office management, team-building, marketing, specialist referrals, and quality control. The program is described and patient, student, and faculty responses to it are…

Purpose: To report study findings on teaching effectiveness and feedback mechanisms in Kenyan universities, which can guide management in developing a comprehensive quality control policy. Design/methodology/approach: The study adopted an exploratory descriptive design. Three public and two private universities were randomly selected to…

A study evaluated the effects of an innovative parent involvement model. Nine school systems in Indiana were selected by the funding agency to use the Transparent School Model, which uses computer-based voice messaging technology to allow teachers and parents to exchange information with the efficiency and convenience of time displacement. At the…

This British Library Research and Development Department study assesses current activities and attitudes toward quality management in library and information services (LIS) in the academic sector as well as the commercial/industrial sector. Definitions and types of benchmarking are described, and the relevance of benchmarking to LIS is evaluated.…

This set of effectiveness indicators is intended to assist Colorado communities and agencies to evaluate themselves regarding processes for the identification of young children (birth to age 5) with disabilities. First, a statement of values stresses proactivity, family empowerment, and outcome orientation. Specific effectiveness indicators are…

The Oregon Advanced Technology Consortium (OATC) created the Partnerships for Quality Project (PQP) to improve Oregon's community colleges by developing a total quality curriculum (TQC) based on the beliefs and practices of total quality management (TQM). This report summarizes the recommendations of the PQP and presents a plan of action for the…

The study evaluated special education services to minority students in four Delaware school districts (Brandywine, Christina, Colonial, and Red Clay). The study identified three major concerns: (1) reduction of the high percentage of minorities in special education, (2) employment of minority professionals in special education, (3) and services to…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

This report describes initial steps taken in a research project aimed at gaining insight into the nature of effective foreign language teaching. Two systems for observing and describing classroom behavior of teachers and students were developed in this experiment. These systems were used to observe university-level French classes. Data collected…

A project evaluated the quality assurance (QA) processes put in place by the English National Board from 1998. The Quality Assurance Framework (QAF) represented a shift of emphasis in audit activity from approval/validation of programs to continuous annual monitoring and review. The evaluation used a mixture of methods, including survey and case…

Defines Total Quality Management (TQM) and describes prerequisites for successful implementation, underlying assumptions, and the cultural barriers hindering implementation. Indicates that TQM's long-term benefits outweigh costs at most colleges. Urges practitioners to rate their schools with respect to the prerequisites and assumptions to…