Studied motivational and environmental influences on training effectiveness. Tested an exploratory model describing the influence on trainee career and job attitudes on training outcomes (learning, behavior change, performance improvement). Results suggest that job involvement and career planning are antecedents of learning and behavior change.…

The author examines a team development approach to management that creates shared commitments to performance improvement by focusing the attention of managers on individual workers and their task accomplishments. It uses the "high-performance equation" to help managers confront shared beliefs and concerns about performance and develop realistic…

A study evaluated an off-site/on-site program for reducing job coach assistance provided for three adults with severe multiple disabilities in a part-time community job. On-the-job assistance was reduced, while the individuals received more traditional day services when not at work. No adverse effects on productivity were observed. (Contains…

In two studies, three clinicians were assisted in using an outcome management approach to supervision for improving the work performance of their staff assistants. Using vocal and written instructions, feedback, and modeling, each clinician was assisted in specifying an area of staff performance (or consumer activity related to staff performance)…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

A second test was conducted of Cervero's framework that explains the relationship between continuing professional education and performance. A six-week continuing nursing education program was evaluated using both qualitative and quantitative data. The study provides evidence that the one-variable research model is inadequate for explaining the…

Investigated the impact of behavior modeling training in an industrial plant on male supervisors (N=44) using Kirkpatrick's (1976) four levels of evaluation. Results indicated no behavior or performance change with behavior modeling and re-emphasized the need to use Kirkpatrick's evaluation method to measure training program effectiveness. (LLL)

To justify their programs, trainers should plan follow-up surveys of trainees and their supervisors which answer the questions, (1) How accurately did the training address the exact job requirements? (2) How successfully are trainees performing tasks learned? and (3) What unintended consequences have occurred? (SK)

Evaluation of a Vocational Coping Training (VCT) intervention to develop job maintenance skills with 12 learning disabled high school female students indicated that subjects receiving the intervention acquired more job maintenance skills than did control subjects and were rated higher on social competence and employability. (Author/DB)

The authors state that when career development and performance appraisal are viewed as supporting each other, each becomes stronger. Consequently, each is in a better position to achieve the broad organizational objective of increasing the contributions of human resources. (CT)

Surveyed corporations (N=203) to gather information on employee-oriented career development programs. Most view career counseling as a supervisor's responsibility. Primary purposes were individual growth, improved productivity and morale. Describes model programs used by six corporations, including information centers, workshops, and individual…

Identifying factors that help or hinder new executives in "getting up to speed" quickly and remaining with an organization is vital to maximizing the effectiveness of executive development. The current study extends past research by examining extraversion as a moderator of relationships between leader-member exchange (LMX) and performance,…

Robin E. Perry's study compared the job performance of public child welfare agency caseworkers who had received bachelors degrees in social work and caseworkers whose bachelors degrees were in other practice fields. The study found no significant effects on subsequent job performance from having received a social work degree. Several…

We report results from a pretest-posttest randomized experimental study comparing the impact of high versus low facilitation of formal mentoring programs on female healthcare workers' performance and attitudes. Results indicated increases in job performance, job satisfaction, and organizational commitment for mentoring program participants from…

Examined the social, psychological and temporal dimensions of "disturbance calls" and evaluated effects of crisis intervention training on 64 patrol officers. Found that trained officers tended to rate their handling of cases more positively, and citizens gave more favorable evaluations of the services provided by trained officers.…