The University of Delaware spent years refining its residence-life education program. One week of public criticism unraveled it. Late last month, the Foundation for Individual Rights in Education, a free-speech group, accused the university of promoting specific views on race, sexuality, and morality in a series of discussions held in dormitories.…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

A distance learning educational program for in-service teachers from disperse islands was implemented in Greece. The program was designed to create and sustain a learning community within which learning would be achieved in both a formal manner (by implementing electronically supported courses) and an informal manner (through interaction and…

Objectives: Comprehensive training in the area of tobacco control and prevention has not been available to public health students receiving professional degrees. This study describes findings of a project designed to develop and evaluate an integrated approach to the education of Masters of Public Health (MPH) students at the University of Iowa…

Critics of Head Start contend that many programs spend too much money on programs extraneous to children. On the other hand, Head Start advocates argue that the families of severely disadvantaged children need a broad range of services. Given the available evidence, it has been impossible to assess the validity of these claims. In this study, we…

Designed to provide information on the current state of workforce training at the nation's community colleges, this two-part report summarizes results from a national survey of two-year college workforce training programs and documents the growing economic and educational importance of such programs. The first section discusses a fall 1991 survey…

The press for the professionalization of teachers is based on the assertion that a strengthened profession will more effectively meet students' needs and improve the overall quality of education. This volume, the third in a series of three, explains the research and design of a study that examined the design, implementation, and impact of systemic…

For each of two years, 50 Hispanic and Black eighth graders were selected for a field-based, environmental science summer program designed to nurture math and science talent and encourage bright, minority youth to persist in school. Students were selected on the basis of participation in an outreach program, essays, grades, recommendations, and an…

Academic liaison--the two-way communication between a particular academic area and the library, focused through an individual or group of library staff--has received little attention in the debate about performance measurement. Changes have taken place in higher education libraries in both scale, with the growth of student numbers, and intent,…

This report describes the activities and accomplishments of the Southwest Educational Development Laboratory's (SEDL) Multifunctional Resource Center (MRC) during 1993-94. The mission of the MRC, under contract with the United States Department of Education, is to provide training and technical assistance to educators and parents of limited…

A study examined the provision of vocational training (VT) and its relationship to economic development in the region of Portugal encompassing the municipalities of Alcobaca and Caldas da Rainha. Data were obtained from a number of sources: regionally based statistical information, published documents and studies/reports about the region,…

A project was conducted to gather data on the outcomes of homemaking and consumer education programs in Illinois. The project also developed instruments and processes that will allow teachers to gather data in their school districts and store the data using a microcomputer. Data collection instruments were based on outcome statements as reported…

A workplace literacy partnership project was conducted to upgrade the basic skills and productivity of 287 hourly wage earners of Winamac Spring Company (WSC) in Indiana. WSC paid employee wages for up to 24 hours of training and provided a classroom facility. El-Tip-Wa Adult Learning Center instructional staff provided basic skills training using…

A project was conducted to identify software suitable for use in home economics classes and to train home economics teachers to use that software with an Apple II Plus microcomputer. During the project, home economics software was identified, evaluated, and catalogued. Teaching strategies were adapted to include using the computer in the…

The Computer Writing Skills for Limited English Proficient Students Project (COMPUGRAFIA.LEP) was partially implemented in 1987-88, during the first year of a 3-year cycle. It is a staff development program serving 35 bilingual special education classes with 414 limited-English-proficient Hispanic students in 10 elementary schools in the Bronx.…