Purpose: The purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction. Design/methodology/approach: To serve the study's purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public…

Objective: This paper reports on a programme which sought to engage individuals and groups who are underrepresented in the UK labour market. The programme aimed to improve access to employment opportunities and provide practical support in job applications. The focus was on encouraging people to seek employment in the health and social care…

School mobility, compounding socioeconomic inequities, can undermine academic achievement and behavior, particularly during middle school years. This study investigates the effect of a school-based integrated student support intervention -- City Connects -- on the achievement and behavior of middle school students who experience school mobility.…

CUNY ASAP is a three-year program offering comprehensive student support, financial aid, and structured pathways. The program has served over 100,000 students since 2007 and been replicated across seven states. ASAP's primary goal is to increase the completion of college associate degrees. Specifically, the comprehensive intervention is expected…

Studies indicate that minoritized students attending Predominantly White Institutions (PWI) may struggle with engagement and establishing a sense of belonging. Peer mentoring may play a role in enhancing these opportunities to foster academic performance and retention. The sense of belonging and engagement for minoritized students at a PWI is…

This study examined Temporary Assistance for Needy Families (TANF) participants' perceptions of integrating digital literacy training with the TANF job readiness program to bridge the gap between TANF and earning higher wages to provide for their families without government assistance. A combination of qualitative content analysis and focus group…

This study examined how mentoring services offered at a predominately White university (PWI) aid its African American students in achieving academic success. The low success rate of African American students at PWIs is well documented. African Americans face many socio-cultural challenges, such as family structure, cultural deprivation,…

Disparities in academic performance and degree attainment continue to affect systemically marginalized (SM) college students. Amidst these persistent inequities, this qualitative study aimed to better understand how SM students at a competitive university navigated their choice to engage with support and how they conceptualized success. The study…

Program review is a critical process in higher education that helps institutions assess and evaluate the effectiveness of programs and services. Program review provides an opportunity for an institution to identify strengths and weaknesses in its programs and services and to develop strategies for improvement. Through the program review process,…

Although studies have addressed how universities respond to the needs of student-parents and food-insecure students independently, few studies examine students with these intersecting identities. This article explores how institutional culture affects the ways that universities respond to the needs of food-insecure student-parents. Using Schein's…

Despite increased attention by policymakers to improve postsecondary employment outcomes, rates of entry into the competitive workforce for transition-age youth with disabilities continue to lag behind those of their peers without disabilities. The passing of the U.S. Workforce Innovation and Opportunity Act of 2014 provided increased…

Decades of scholarship on teaching and learning affirm the benefits of public service internships on student learning outcomes. Studies emphasize how hands-on fieldwork can increase students' substantive knowledge, political efficacy, trust in government, and civic participation, among other factors. However, most articles treat internships…

In England, the national mortality review programme for people with intellectual disabilities, the LeDeR programme, was established in 2015. The programme supports local areas to review the deaths of all people with intellectual disabilities aged 4 years and over. Each death has an initial review; if indicated, a full multi-agency review takes…

The mental health needs of college students continue to increase, causing more students than ever to seek treatment for their mental health problems on college campuses. These common mental health problems, such as depression, anxiety, and stress, result in the rising demand for mental health services and present numerous challenges for higher…

Enhanced Academic Support (EAS) is an intervention designed to improve academic achievement among children who receive support from the child welfare services (CWSs) in the home. We investigated the effects of EAS in a randomized controlled trial in Norway. In total, 82 families who received support from the CWS were included in the study (37 in…