The City University of New York (CUNY) is the largest urban public university system in the United States with approximately 100,000 students enrolled in associate degree programs. Similar to trends nationwide, many associate degree students come to CUNY underprepared for college-level classes and are assigned to take remedial or developmental…

This study, which was conducted to determine how effectively the U.S. Department of Education plans for and manages its information resources in supporting its mission and administering its programs, focused on the Department's strategic information resources management (IRM) planning process. Meetings were held with program officials to ascertain…

The article demonstrates how information managers at institutions of higher education can develop a checklist for evaluating the usability and effectiveness of institutional data and information. Three primary personnel roles (technicians, analysts, users) and five primary activities (selection, capture and storage, manipulation and analysis,…

States, school districts, and schools across the country are increasingly implementing multi-tier systems of support (MTSS) to improve outcomes for all students. Kansas is no exception. The Kansas MTSS is designed to improve outcomes for all students by instituting system-level change across the classroom, school, district, and state. Such…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This monograph describes three types of evaluation that are potentially useful to school-based clinics: needs assessments, process evaluations, and impact evaluations. Two important methodological principles are involved: (1) collecting multiple kinds of data with multiple methods; and (2) collecting comparison data. Student needs can be…

The Michigan Analysis Network and General Evaluation Report (MANAGER) was developed as a component of the overall Michigan Community College Occupational Education Evaluation System (MCCOEES). Developed for use by college presidents and occupational program administrators and instructors, the handbook describes a six-step process for collecting,…

Origins of Australia's university quality improvement program are outlined, and its design is examined. Issues discussed include implications of the program for individual institutions, its proposed method of redistributing research funds, and potential problems associated with performance appraisal. (MSE)

The article proposes that the key to tracking and evaluating the academic progress of college students, particularly at complex institutions, is development of a longitudinal tracking system with flexibility to support a diverse community of users and applications. Considerations for efficient maintenance and effective use of such a system are…

A manual of quality control (QC) techniques is presented for financial aid and fiscal administrators. Steps for establishing, designing, implementing, and evaluating a QC program are outlined including the following: obtaining institutional commitments; developing the QC team; determining priorities for development; determining functions to be…

An environment that values evaluation as a means of effectively using resources is a prerequisite for development of administrative computing systems. Collaborative development of student information systems by a variety of campus offices increases the likelihood that useful information will be available to administrators for evaluating…

This guide is intended to assist states and service delivery areas (SDAs) in addressing the new oversight responsibilities and opportunities stipulated by the Job Training Partnership Act (JTPA) with respect to management information system (MIS) issues in evaluating JTPA programs. The first chapter discusses the general requirements of a JTPA MIS…

This report summarizes recent Cincinnati (Ohio) Public Schools efforts to develop systematic approaches to generating information for school and district administrators. The result of these efforts is a School-Based Information System (SIS) that provides the district's 57 elementary and 22 secondary schools with information in such areas as…

The Complutense University of Madrid (Spain) has conducted two surveys, one of students and faculty and one of faculty only, to evaluate courses and investigate teacher attitudes about the institution's conditions for teaching and research. Results of the studies are presented, and their relevance for institutional decision making is discussed.…

Main features of the cyclical procedure used by the University of Geneva (Switzerland) to evaluate 75 teaching and research units (TRUs) over a 6-year cycle are that it covers teaching, research, and services simultaneously and combines self-evaluation, peer assessment, and use of a database on TRU resources and achievements. (Author/MSE)