Weighing in at 567 pages, including 107 pages of footnotes, the 9/11 Commission Report is a metaphor for the primitive and often dysfunctional state of risk management in large organizations such as colleges and universities. President Clinton's national security adviser, Sandy Berger, told the commission that government decisions "were made from…

This manual presents facility administrators with basic information on the analysis of systems operating in their organizations in order to provide effective long-range planning for rehabilitation programs. It provides a format for analyzing flow patterns and shows how systems analysis can be used to improve administrative decisions. Chapter 1…

Based on two manuals developed by Goodwill as part of their staff training series on program review, this program evaluation manual is designed to help facility administrators implement and improve their service delivery. The book contains an introduction and nine chapters. The introduction defines program evaluation, provides a rationale and uses…