The C.A.S.E. model (Conceptualization, Acquisition, Staff Development, and Evaluation) provides a management model for introducing computers into a preschool program for handicapped children over a period of 4 years. Each of the four model components are described and practical applications provided. (Author/DB)

The most widely recognized quality management standard in the world, the International Organization for Standardization's ISO 9000, is considered by some in higher education to have much potential for college administration. Its advantages include its focus on organizational infrastructure, adaptability, articulation of tangible requirements for…

PERT (Program Evaluation and Review Technique) was applied to a federal project developing curriculum materials for the mentally retarded. A 34-step process lattice and PERT chart were useful for long-range planning, supervising the activity, providing accountability, and training new staff members. (Author/DB)

A study by the National Association of College and University Business Officers surveyed member institutions (n=235) about the use and effectiveness of responsibility center management (RCM) on campus. Results indicate private colleges are more likely to use RCM. Major areas of concern include organizational structure, financial information for…

After seven years of conducting the National Association of College and University Business Officers' benchmark program, designed to establish standards for institutional administration, the association reviews the lessons learned and the challenges ahead in higher education. Representatives of four participating universities offer their…

Although higher education in Scotland is part of the United Kingdom system, it has operated separately, with a distinctive focus on the assessment of quality in each academic subject. Internal and external quality assessment and assurance processes are described, and the lessons learned are explored briefly. (MSE)

The book proposes ways in which programs for gifted and handicapped students can be managed to make the best use of resources. An initial section provides guidelines for administrators who manage gifted programing. Guidelines touch upon the following topics: analysis of current efforts, assessment of staff and program needs, student identification…

Protocols for evaluating programs in Quebec universities are described. The evolution of the system is reviewed, and policies and procedures for assessing both new and existing programs, both internally and externally, are outlined. (MSE)

An explanation of the periodic evaluation of Laval University (Canada) programs begins with an outline of the university's organizational structure and administrative bodies. The justification, objectives, and scope of the evaluation policy are then described, and some benefits and problems are discussed. (MSE)

First, the role of the association of universities in the Netherlands in external institutional evaluation is examined. Then, three basic tenets of program assessment are discussed: (1) university programs must be of academic quality; (2) program content must not be too compressed; and (3) programs should be challenging for students. (MSE)

This report presents many of the typical questions with which college deans of instruction will be confronted in planning a competency-based technical education (CBTE) system. Under each of 10 major questions that explore the issues of CBTE, a number of more specific questions are listed. The 10 major questions concern the overall approach,…

Implementation of a job development program within the personnel administration function of an Australian university is evaluated. The program, following principles of the Total Quality Management approach, was found to have favorable impact on a number of work-related variables, in comparison with the traditional approach used in another…

College administrators often overlook the valuable assistance than can be provided by the college internal audit unit as they implement principles of total quality management. This unit is in a good position to conduct performance audits of departments and programs, the results of which can provide meaningful information to assist in…

This final report describes major activities of a Maine project to develop a follow-up and follow-along survey instrument and data management system to allow local school districts to determine outcomes for graduates with disabilities and use this information in program review and modifications. The report explains the process used in the 1-year…

Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…