Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…

This report summarizes recent Cincinnati (Ohio) Public Schools efforts to develop systematic approaches to generating information for school and district administrators. The result of these efforts is a School-Based Information System (SIS) that provides the district's 57 elementary and 22 secondary schools with information in such areas as…

Measurement of the organizational effectiveness of the Cooperative Extension Service (CES) could be enhanced by utilizing a multidimensional perspective in measuring outcomes of various organizational activities, particularly the Extension educational system of program development. Because multiple and conflicting environmental constraints, goals,…