Critiques of conventional models for evaluating the utility of organizational human resource policies. Questions the implicit assumption that utilities are invariant across changing labor market conditions, and concludes that omission of these considerations overstates the likely utility of the programs being evaluated. (TE)

This research review analyzes output measures that assess the effectiveness of a library's reference services: reference questions, reference staff performance, reference users, combined output measures, and combined input/output measures. The need for research, a definition of reference effectiveness, and input measures are noted. Seventy-three…

Cost effectiveness of on-the-job training (OJT) can be determined by measures of effectiveness and by cost assessing the relationship between output and input. Defining effectiveness to be a measure of what an activity produces leaves two main groups of problems unresolved: hierarchies of effectiveness and multiple outcomes. The most significant…

Noting that there are no de facto standards by which to measure and evaluate U.S. depository library collections, this article reviews developments in the evaluation of public libraries and recommends output measures based on public library practice for depository collections. Specific measures for the depository community are also suggested. (31…