The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)

The Koan technique was originated by Zen masters to help students open up to new possibilities and to help the individual realize his/her full potential. The staff developer should be engaged in the same process. Important factors in the evaluation process of staff development are listed. (JN)

It is difficult to evaluate the goals and effectiveness of programs to recruit and retain minority students in medical education by current methods. Management by objectives is proposed as an appropriate process for refining program goals and fairly evaluating the programs. (Author/MSE)

Drawing upon relevant literature, this paper addresses various aspects of the administration, design, and evaluation of community service programs in community colleges. First, the paper considers administrative issues. It proposes an administrative structure for the Community Services Division, outlines the duties of the dean and director of…

The evolution of the "planning process" from the 1940s to the present is considered, especially as it relates to higher education. It was hypothesized that institutional planning has experienced historical evolution: new planning innovations over the years have added to the existing institutional planning knowledge base. A literature…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…