A technique developed to monitor the quality of manufactured products, statistical process control (SPC), incorporates several features that may prove attractive to evaluators. This paper reviews the history of SPC, suggests how the approach can enrich program evaluation, and illustrates its use in a hospital-based example. (SLD)

It is suggested that there are some serious problems with defining the concept of empowerment evaluation, with its underlying assumptions, and with its proposed justification. Although devolving some responsibility for evaluation is good, devolving all of it to stakeholders is bad, as is thinking that the devolution creates a new kind of…

Steps in presenting evaluation recommendations are outlined. The steps include the following: the development of effective recommendations, the presentation of effective recommendations, and the effective following up of recommendations. (TJH)

This objection to M. Scriven's claim that the basic logic of evaluation is criterial and standards-based notes that valuing is an integral part of perception. Disciplining the synthesis process through critiques of interpretations and values and by using competing conceptual organizers is discussed. (SLD)

Presents an approach to the evaluation of family support programs that does not violate the principles of family support. Tailoring the evaluation to the program service philosophy ensures that the evaluation process is integrated with the program to provide a more accurate picture of the program. (SLD)

Explores the implications that continuous quality improvement (CQI) programs are likely to have for evaluation. CQI, often known as total quality management, offers a structured approach to the analysis of an organization's processes and improvement that should provide advantages to evaluators once they have gained experience with the approach.…

The relationship between alternative evaluation approaches and the concerns of policy communities is examined. It is assumed that there are certain criteria and methods that are more relevant to particular types of policy discussions. Evaluation methodology should be based on the interests of the policy actors involved. (TJH)

Advances the argument that advocacy in evaluation is inevitable when advocacy is understood as a value commitment to a particular representative ideal. The regulative ideal advanced in this article is a commitment to democratic pluralism. Three case examples illustrate these ideas. (SLD)

Progress in evaluation of dispute mediation efforts and results of a survey of directors of 95 mediation programs in 25 states are discussed. Thirty-nine directors provided their evaluation instruments. Results provide insights into purposes/contents of evaluations, compliance rates, satisfaction with mediators, mediator effectiveness, and…

Areas of evaluation are identified in which the formative/summative distinction appears inadequate: (1) knowledge-generating evaluations aimed at conceptual use; (2) developmental evaluation; and (3) use of evaluation to support intervention or empower participants. An argument is also made for the effectiveness of feedback that cannot be…

The viewpoints of contributors to the forum are reviewed. Many of the disagreements represent fundamental differences in what constitutes evaluation. All four authors agree that the formative/summative distinction is useful and will continue to be an important concept in program evaluation, although the distinction needs greater clarification.…

The Greater Avenues for Independence (GAIN) welfare-to-work program in California was evaluated by the Manpower Demonstration Research Corporation (MDRC). The evaluation relied on involvement of stakeholders, examination of program implementation, flexibility, the adaptation of evaluation questions and designs during the study, use of random…

Reflections on the politics of program evaluation are presented. Topics discussed include policy question development and translation into evaluation questions, translation of evaluation questions into the evaluation proper, translation of evaluation findings into policy, and generation of new policy questions. (TJH)

Differing views about the success evaluators have had in improving programs directly are contrasted. It is suggested that evaluation, even when decisions are not based directly on evaluation outcomes, should represent continuing education for program managers, planners, and policy makers with probable impact in the future. (SLD)

It is argued that reports of evaluation activities often leave much to be desired because they fail to portray the real trial-and-error processes of the research study and do not report on the logic in use at the time of the inquiry. (SLD)