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Utterback, Jim; Heyman, Steven R. – Evaluation and Program Planning: An International Journal, 1984
Three evaluation methodologies used in studies of volunteer utilization are reviewed: model-program comparison, benefit-cost analysis; and qualitative program review. The importance of utilizing a comprehensive evaluation incorporating all three methodologies is discussed using an ongoing community mental health center volunteer program as an…
Descriptors: Cost Effectiveness, Evaluation Methods, Mental Health Programs, Models

Satin, David George; Saxe, Leonard – Evaluation and Program Planning: An International Journal, 1979
Three models of evaluation emerge: objective and independent, objective but serving one interest, and pseudo-scientific public relations. Evaluation of an interdisciplinary mental health education program and roles must all be attended to or the weak link undermines the rest. (Author/RL)
Descriptors: Formative Evaluation, Interdisciplinary Approach, Mental Health Programs, Models

Ginsberg, Pauline E. – Evaluation and Program Planning: An International Journal, 1984
Premature application of quantitative indicators formerly used for individual assessment and research to bureaucratic decision making can produce side effects that are dysfunctional in nature. In order to illustrate this phenomenon, the author reviews a general literature and utilizes examples form mental health care. (Author/BW)
Descriptors: Accountability, Decision Making, Evaluation Methods, Evaluation Utilization

Tanner, Barry A.; Stacy, Webb, Jr. – Evaluation and Program Planning: An International Journal, 1985
A validity scale for the Sharp Consumer Satisfaction Scale was developed and used in experiments to assess patients' satisfaction with community mental health centers. The scale discriminated between clients who offered suggestions and those who did not. It also improved researcher's ability to predict true scores from obtained scores. (DWH)
Descriptors: Adolescents, Adults, Mental Disorders, Mental Health Programs

Pauley, P. Ann; And Others – Evaluation and Program Planning: An International Journal, 1982
A systematic approach for managers to make data-based decisions using management information systems in human services delivery settings is described. It involves a behavioral definition of management information use, the identification of behavior disruptions in information use, and an intervention designed to reduce disruptions and promote use.…
Descriptors: Behavioral Objectives, Data Processing, Decision Making, Evaluation Methods