It is argued that outcome evaluation should include efforts to identify and measure unintended outcomes. A systems perspective is presented which treats governmental actions as disequilibrating intrusions into reacting systems. Both intended and unintended outcomes of such intrusions can be valued monetarily, in terms of human rights, or both.…

An evaluation methodology based on problem-solving techniques which can be effective and efficient in defining and analyzing problems which impair program performance is described. The model provides a potentially unique cost/benefit methodology for estimating the potential worth of improving program performance. (Author/RL)

A systematic approach for managers to make data-based decisions using management information systems in human services delivery settings is described. It involves a behavioral definition of management information use, the identification of behavior disruptions in information use, and an intervention designed to reduce disruptions and promote use.…