In the evaluation of a major university's effort to extend its resources in support of volunteer development, the program decisionmakers' involvement went beyond the usual limits. The program advisory council participated in the design of data collection instruments and the interviewing of clients. The advantages and disadvantages are described.…

This paper discusses social and organizational differences between client-focused, volunteer-staffed programs and comparable paid-personnel programs. Particular attention is given to the effects of these differences on three aspects of the evaluation process: initiation of the evaluation, need for process evaluation, and utilization of evaluation…