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Labor Force Development2
Program Evaluation2
Cost Effectiveness1
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Values1
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Human Resource Development…2
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Brinkerhoff, Robert O.1
Mafi, Shirine L.1
Parsons, Jennifer Gail1
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Values as a Vital Supplement to the Use of Financial Analysis in HRD [and] Invited Reaction: Response to Parsons.
Peer reviewed Peer reviewed
Parsons, Jennifer Gail; Brinkerhoff, Robert O. – Human Resource Development Quarterly, 1997
Parsons describes benefits and limitations of using financial analysis tools to evaluate human resource development programs, suggesting the additional dimension of values. Brinkerhoff's reaction emphasizes the flaws of impact evaluation, suggesting ways to reframe training evaluation. (SK)
Descriptors: Cost Effectiveness, Labor Force Development, Program Evaluation, Training
Managing the HRD Function and Service Quality: A Call for a New Approach.
Peer reviewed Peer reviewed
Mafi, Shirine L. – Human Resource Development Quarterly, 2000
Adapts the gap model (comparison of service recipients' attitudes before and after service delivery) into a human resource development (HRD) service management model. Delineates linkages among organizational mission, internal customers' mission, performance needs, and HRD mission. (SK)
Descriptors: Labor Force Development, Models, Program Evaluation, Staff Development