Purpose: In recent years, the literature on program evaluation has examined multi-stakeholder evaluation, but training evaluation models and practices have not generally taken this problem into account. The aim of this paper is to fill this gap. Design/methodology/approach: This study identifies intersections between methodologies and approaches…

The author describes how the best training functions operate and what is responsible for their substantial contribution to their organizations. He discusses awareness of the mission, goals, and needs of the organization; line management commitment; emphasis on practicality; using multiple sources; consistent delivery; and evaluation of results.…

Examines the organization of quality circles in Italy, the training aspect of these quality circles, and advantages and limitations of quality circles. For successful circles, the author recommends a feasibility study by qualified consultants, an experimental pilot project confined to certain parts of the company, and a fully informed management.…

Purpose: The purpose of the current study is to examine the utility of Six Sigma interventions as a performance measure and explore its applicability for making the training design and delivery operationally efficient and strategically effective. Design/methodology/approach: This is a single revelatory case study. Data were collected from multiple…

This article discusses the role of the auditor and describes a seven-stage training audit model currently being employed by a multinational United Kingdom bank. Stages include familiarization, auditing the client, auditing the program, auditing the program organizer, auditing the consumer, presenting the report, and tasking action agencies. (CT)

Steps in a small business analysis are discussed: understand how company activities interact internally and with markets and suppliers; know the relative importance of controllable management variables; understand the social atmosphere within the company; analyze the operations of the company; define main problem areas; identify possible actions…

The author discusses learning curves versus performance curves. He examines how performance curves are created, how they are used, how they evaluate performance, and how they can be used as analysis tools for training system performance. Case studies are included. (CT)

Purpose: Facing the multiplication of entrepreneurship education programmes (EEP) and the increasing resources allocated, there is a need to develop a common framework to evaluate the design of those programmes. The purpose of this article is to propose such a framework, based on the theory of planned behaviour (TPB). Design/methodology/approach:…

The authors focus on the organizational context of training evaluation and discuss the following main themes: What organizational factors need to be considered? What sort of objectivity can evaluation studies aspire to? What can training gain from approaches to evaluation originating outside the training literature? (CT)

This article reports the results of a training program intended to help women reenter the labor market and to create a pool of female labor skilled in the methods of modern business management using new technology. The course was directed at unemployed women residents in the Teifi Valley of Mid-Wales. (CT)

This article is the first of a series of three in which the authors share the results of their field studies on industrial training. Among the sources of ineffectiveness and inefficiency of training efforts are training given despite no real deficiency, wrong choice of expectations, training as panacea, and training too soon or too late. (CT)

A systematic training model for an industrial engineering division in a Saudi Arabian company is described. Outlines for the program's basic elements--instructional media, coaching, and behavior and attitude enhancement--are presented. Performance measurement criteria and recommendations for implementation are discussed. (SK)

Purpose: The purpose of this article is to evaluate the diffusion of and user response to an information technology support system (ITSS) which was designed to facilitate inter-organisational coordination and collaboration in the professional development of officers employed by local authorities (LAs). Design/methodology/approach: An action…