Student satisfaction is a key performance indicator in evaluating any degree program's performance. In light of the vast difference between online and traditional degree programs, factors that may significantly affect student satisfaction and thus contribute to the success of online degree programs still need to be explored. Previous literature on…

It is increasingly important that higher education institutions be able to audit and evaluate the scope and efficacy of their digital learning resources across various scales. To date there has been little effort to address this need for a validated, appropriate, and simple-to-execute method that will facilitate such an audit, whether it be at the…

As participation in online learning continues to expand, higher education institutions must implement policies and procedures to ensure quality at the course, program, and institution levels. In this paper, the authors describe a process that the State University of New York (SUNY) System implemented, utilizing the OLC Quality Scorecard, to help…