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Robinson, Dana Gaines; Robinson, Jim – Training and Development Journal, 1989
Presents seven questions for tracking the effectiveness of training: (1) who is the client; (2) what is the problem or opportunity; (3) which results are to be tracked; (4) how is training linked to the results; (5) what is the total cost; (6) what information is needed; and (7) how long does it take to determine results. (SK)
Descriptors: Adult Education, Cost Effectiveness, Operations Research, Organizational Change