The chapter explores critical roles of internal evaluators in contemporary organizational settings. The need is highlighted for an expanded, reconfigured, unorthodox set of roles and styles of work to meet the needs of the emerging learning organizations effectively. A discussion of major categories of internal evaluator roles emerged from the…

This manuscript describes the development and testing of an Internet-based cost survey that was designed by the authors for the National Assembly on School-Based Health Care (NASBHC) to capture the costs of school-based health programs. The intent of the survey was twofold. First, the survey was designed to collect comprehensive data on costs in a…

Draws on interviews with 61 officials in 13 federal agencies to illustrate a framework showing many of the potential uses of evaluation in support of performance management. Suggests 10 actions as opportunities for agency administrators and evaluators to bridge the current gaps between potential and actual uses of evaluation. (Author/SLD)

Anecdotal evidence from interviews with some program managers gives evidence that unintended negative consequences of evaluations are more than a theoretical concern; they are a real problem deserving an evaluator's attention and energy. Negative consequences usually include: (1) wasted resources; (2) demotivation; and (3) program destruction and…

The viability of persuasion theory as a framework for the assessment of program evaluation utilization was assessed. Independent variables studied included credibility, involvement, and role groups. More specifically, the research was designed to address three questions concerning: (1) the occurrence of peripheral involvement persuasive effects…

Evaluators must use a flexible, open-minded approach oriented toward a holistic view of the implementation and operation of the program they are analyzing. The use of more than one methodology expands the potential findings and avoids the limitations of a unidimensional approach. (SLD)

Following an introduction to the monograph in chapter 1, chapter 2 introduces the conceptual framework for an evaluation model as part of a 9-step continual process of program planning, feedback, and change. Chapter 3 delineates program issues in prevention evaluation discussed from the manager's perspective, including major evaluation questions…

Based on experiences in conducting program evaluations for the Canadian Federal Government, an evaluator addresses reconciliation of the information needs of managers and accountability. External and internal accountability are covered. Using the perspectives of both line managers and senior managers, means of resolving pertinent issues are…

Based on a review of research on evaluation use, the implications for future research and for improving the practice of evaluation are discussed. Six principles of evaluation use are outlined, and internalization of evaluation functions by decision makers is addressed. (TJH)

This workbook is designed for administrators with project responsibilities that are to be evaluated. The purpose is to help the administrator understand the factors that can affect evaluation use and organize for the evaluation to maximize the potential use of the information the evaluation produces. Four phases of organizing an evaluation to…

This handbook on organizing for evaluation use is oriented to those who commission or are administratively responsible for seeing that evaluations are performed. It is practical, clarifying the administrator's role in the evaluation process and providing worksheets for practice. Written with a minimum of technical language, it is useful for…

A study attempted to determine (1) whether nontraining managers' future financial support for the training function varied based on the amount and kind of information contained in written evaluation reports and (2) the deeper logic and behavior that nontraining managers used in making their decision. The research used a quasi-experimental design…

A good formative evaluator, who helps programs become as effective as possible, behaves remarkably like a good personal coach. Nine ways in which a formative evaluator can help a program manager are listed, and implications for practicing evaluators and the evaluation profession are detailed. (SLD)

Evaluation utilization problems encountered and remedial strategies are discussed by a director of several government evaluation studies and evaluation manager. Political and behavioral prerequisites to evaluation utilization as well as on-going organizational requirements are emphasized. (TJH)

This article describes the on-going evaluation of a pilot program characterized by: (1) cooperation between program managers and evaluators; (2) first-hand knowledge about the implementation of the pilot; and (3) a focus on summative and formative evaluations. Evaluators participated actively in the design of the pilot. (Author/SLD)