Employee performance and patient satisfaction are strong indicators of the current state of a healthcare organization. Workplace training programs are used to teach employees the knowledge and skills necessary to effectively perform on the job. Instructor-led, online, blended and independent learning events are produced to address learning needs…

This document contains three papers from a symposium on learning organization practices. "Learning Lenses of Leading Organizations: Best Practices Survey" (Laurel S. Jeris) shows that successful learning organizations view learning initiatives through multiple lenses with a clear, sustained focus on strategic outcomes. "Dimensions…

This document contains three papers from a symposium on on-the-job learning. "Effectiveness of On-the-Job Learning" (Marcel R. van der Klink) presents the results of an empirical investigation demonstrating that on-the-job learning caused only a modest improvement in trainee's sales behavior but this improvement was maintained over a…

This manual contains guidelines for implementing and maintaining Workplace Skills Enhancement programs. These guidelines are intended to be a resource to adult education directors and their staffs as they work with local businesses, industries, and organizations in combating adult illiteracy. The manual is divided into the key steps in…

This training book is designed to help supervisors give accurate and effective on-the-job training (OJT) to employees under their supervision. Chapter 1 identifies good and bad training and good and bad reasons for training. Chapter 2 examines human learning and three motivators: desire for reward, fear of punishment, and curiosity. Chapter 3…

A study carried out in the largest telecommunication organization in the Netherlands focused on-the-job training (OJT) as an effective training method. It also studied which variables explained OJT effectiveness and whether improvement of OJT effectiveness was possible through modification of training design. The objective was to improve trainee…

A Manpower Pre-Employment Training Program was launched in October 1969, to provide educational opportunities to trainees, to determine their occupational qualifications, and to investigate the relationship between these qualifications and successful completion of on-the-job training. More specific objectives were to: provide employers with…

The Colorado workplace program completed an open-ended program evaluation that examined the following: how people involved in workplace learning change, what the shape of that change is, and what impact that change may have. It explored the perspectives of two groups closely involved in the workplace learning process: participants and their…

This book provides an overview of training in business along with a step-by-step guide for trainers to use in designing and presenting training programs for adults. The 10 chapters cover the following: (1) the training field--what it is; (2) designing the course; (3) delivering the course--the start-up; (4) learning theory; (5) course members; (6)…

These two papers were presented at a "town forum" on human resource development (HRD) moderated by Martin Mulder at the 1996 Academy of Human Resource Development Conference. "Human Resource Development with Integrity" (Ronald L. Jacobs) reflects on the conference theme and offers two definitions of integrity as applied to HRD. The second paper,…

The federal government's experience with adult retraining programs began in 1962 with the passage of the Manpower Development and Training Act and creation of the Trade Adjustment Assistance program. When the 1973 Comprehensive Employment and Training Act expired in 1982, Congress enacted the Job Training Partnership Act. During the 1980s, states…

This report contains findings from a study to examine the impact of Pennsylvania's Customized Job Training (CJT) program upon clients (trainees), business/industry, local education agencies (LEAs), and local communities and the commonwealth. Chapter 1 details study purposes, design, and procedures. Chapter 2 presents a summary description of the…

These three papers were presented at a symposium on evaluation issues on human resource development (HRD) moderated by Hallie Preskill at the 1996 conference of the Academy of Human Resource Development. "Designing an Effective 360-Degree Appraisal Feedback Process" (David Antonioni) presents a conceptual model for a 360-degree appraisal feedback…

This book details a step-by-step procedure for setting up effective on-the-job training (OJT) programs in actual work settings. The book contains 11 chapters grouped into 3 parts. Part 1, which is devoted to meeting the demand for employee expertise, consists of a chapter explaining how the need for effective and efficient development of employee…

These three papers were presented at a symposium on orchestrating work and learning in human resource development (HRD) moderated by Susan Lynham at the 1996 conference of the Academy of Human Resource Development. "Team Learning: Processes, Interventions and Assessment" (Laurel S. Jeris et al.) explores team learning processes, paying…