This digest discusses the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. Benchmarking, developed by the Xerox Corporation in the 1980s, is defined as an ongoing, systematic process for measuring and comparing the work…

Objective: In 1997, Michigan's Family Independence Agency piloted case management procedures designed to expedite permanency and improve services to children in foster care. Method: A 3-year evaluation examined outcomes in nine pilot and nine comparison counties to determine if children in the pilot counties achieved permanency, either returned…

This report concerns the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. The introductory chapter addresses the need for new tools and strategies to meet the increased competition and the higher demand for accountability…