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Russo, C. W. Russ; Russo, Tracy Callaway – Journal of Instruction Delivery Systems, 1996
The International Organization for Standardization (ISO) has created quality assurance guidelines that help technology trainers and educators manage and organize training programs. This article briefly outlines program design principles, emphasizing needs analysis and outcome evaluation, performance documentation, and process management. ISO 9000…
Descriptors: Computer Assisted Instruction, Course Organization, Documentation, Educational Administration
