World Education Services (WES) is a non-profit organization with over 40 years of experience in assessing academic credentials from more than 200 countries and jurisdictions and 40,000 educational institutions. Because many refugees are unable to obtain verifiable documents, the assessment of their qualifications calls for a different approach…

World Education Services (WES) is a non-profit organization with over 40 years of experience in assessing academic credentials from more than 200 countries and jurisdictions and 40,000 educational institutions. Because many refugees are unable to obtain verifiable documents, the assessment of their qualifications calls for a different approach…

Evaluating initiatives implemented across multiple settings can elucidate how various contextual factors may influence both implementation and outcomes. Understanding context is especially critical when the same program has varying levels of success across settings. We present a framework for evaluating contextual factors affecting an initiative…

Nonprofit organizations are under great pressure to use evaluations to show that their programs "work" and that they are "effective." However, empirical evidence indicates that nonprofits struggle to perform useful evaluations, especially when conducted under accountability pressures. An increasing body of evidence highlights…

In "The Case for Participatory Evaluation in an Era of Accountability" (this issue), Jill Chouinard highlights seven tensions between the participatory and technocratic approaches to evaluation. She suggests that there is a need to create opportunities for more participatory approaches to evaluation. In this essay, I suggest that the era of…

Evaluating the performance of nonprofit organizations has been of growing importance for the last several decades. Although there is much good that can come out of self-improvement, there is substantial heterogeneity within the sector that calls into question the usefulness of "across the board" evaluation tools. In this article, the authors…

Why do we continue to see evidence that nonprofit staff feel like outcome measurement is missing important aspects of their work? Based on an analysis of over 1,000 pages of material in 10 outcome measurement guides and a focused literature review of frontline work in three types of nonprofit organizations, this article shows that existing outcome…

In this article, we explore the evaluation capacity of today's nonprofit organizations. We report the findings of a cluster analysis that suggest that when it comes to evaluation, there are three types of nonprofit organizations. The first type of nonprofit organization is one that, by most accounts, is satisfied with their evaluation efforts.…

Program evaluation is recognized as an essential skill set for practitioners in service-related fields, such as education, nonprofit management, social work, and public health. Recently, the need for a public workforce trained in evaluation has increased and is driven primarily by our nation's emphasis on accountability during a time when…

This article describes an effectiveness evaluation of an intensive case management intervention coordinated by a non-profit organization in a midsize Midwest City. As an effectiveness evaluation, the primary evaluation question was causal in nature; the key task of the evaluative study was to establish and probe connections between the…

As part of its work to advance the multiple pathways approach to high school education, the James Irvine Foundation engaged the Bridgespan Group to develop a framework for assessing the nature and needs of the fields in which nonprofits operate. These agents of change often struggle to understand how to focus their field-building investments and…

In 1996, United Way of America (UWA) developed and began disseminating the most widely used approach to program outcome measurement in the nonprofit sector. Today an estimated 450 local United Ways encourage approximately 19,000 local agencies they fund to measure outcomes. The authors first describe and then assess the strengths and limitations…

The authors present the argument that evaluation as currently practiced is failing the needs of the social sector, if the goal is to help organizations achieve their mission. Three case studies are presented in which evaluation played a key role in the development of a learning culture within the organization. Each case highlights the positive…

Developed and field tested the Performance Accountability Quality Scale (PAQS) on 191 program performance measurement systems developed by nonprofit agencies in central Florida. Preliminary findings indicate that the PAQS provides a structure for obtaining expert opinions based on a theory-driven model about the quality of proposed measurement…

The seven chapters of this volume review current design and use of performance measurement in public and nonprofit programs. The contexts surrounding design and implementation of performance measurement systems and best practices are discussed, and examples of the use of performance measurement in government and the nonprofit sector are presented.…