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Direct linkMungin, Michael – Journal of Library & Information Services In Distance Learning, 2017
In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Transcripts (Written Records)
Dietrich, Zachary Clayborne; Joye, Shauna Wilson; Garcia, Joseph Amos – Journal of Experiential Education, 2015
Wilderness Experience Programs (WEPs) have been shown to enhance psychological well-being for numerous populations. However, among veteran populations, these studies have historically evaluated programs that are short-term experiences, usually less than 1 week. The current research sought to evaluate a WEP for post-9/11 combat veterans engaging in…
Descriptors: Physical Environment, Outdoor Education, Adventure Education, Veterans Education
McCune, Renee L. – ProQuest LLC, 2010
Patient health literacy skills are critical to effective healthcare communication and safe care delivery in primary care settings. Methods and strategies to identify patient health literacy (HL) capabilities and provider/staff knowledge, attitudes and beliefs (KAB) regarding HL must be known before addressing provider/staff communication skills.…
Descriptors: Information Literacy, Health Materials, Identification, Patients
