Globalization in the 21st century has brought innumerable challenges and opportunities to universities and countries. Universities are primarily concerned with how to ensure the quality of their education and how to boost their local and global competitiveness. The pressure from both international competition and public accountability on…

Program reviews became widely used as quality assurance activities in the United States beginning in the 1970s. Since then, they have evolved as an essential component in demonstrating institutional effectiveness to accrediting bodies. The paper discusses various approaches to reviews with a focus on a recently reengineered institutional program…

Recent literature on academic program review or evaluation is reviewed, including case study reports of ways in which systematic reviews of programs have been designed and carried out at selected colleges. Attention is given to procedures that have been used or suggested for collecting information. (MLW)

The conception and development of a unit at the College of Saint Mark and Saint John (England) to support improvement of instructional quality are described. Issues addressed include the meaning of "quality," organizational structure, the unit's role in program and faculty evaluation, establishment of objectives, and operational…

Presents a historical explanation of Hong Kong's expanding higher education sector. Describes quality assurance mechanisms deployed by the Open Learning Institute of Hong Kong to review and assess its own development, the degree programs it offers, and the courses in each degree program. (Author/JMV)

This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…

A theory of program quality based on a new definition of quality is offered. Constructed on the basis of interviews with nearly 800 stakeholders in master's-level education, the engagement theory" advances a conceptual framework and a set of criteria, with indicators, for assessing graduate and professional program quality. (Author/MSE)

The British experience with nationwide research quality assessment exercises and newly-introduced measures to improve research program accountability is described. Consequences for institutions of higher education and for the system as a whole are examined, using the University of Glasgow (Scotland) as an example. Utility of performance indicators…

Reports on a five-year ethnographic, longitudinal study of a British higher education college during a process of change in quality assurance. Identifies tensions experienced during the process and stresses the influence of context, the unpredictability of change, and the lack of simple prescriptions for managing change projects. (DB)

College administrators often overlook the valuable assistance than can be provided by the college internal audit unit as they implement principles of total quality management. This unit is in a good position to conduct performance audits of departments and programs, the results of which can provide meaningful information to assist in…

A study was conducted using quality control and quality assurance models to examine student outcomes. The purpose was to investigate current quality control and quality assurance practices in six colleges, to evaluate the relationship between quantitative effectiveness measures and qualitative outcomes measure and to assess the readiness of each…

Two pilot programs designed to improve and maintain quality in European higher education are described and compared: an audit of universities' procedures for quality assurance; and an assessment of programs of study, including teaching and learning, student characteristics, staff, facilities, and quality management. Both include institutional…

The process of academic program evaluation in pharmacy in the United Kingdom is described, focusing on the accrediting role of the Royal Pharmaceutical Society, other existing peer review mechanisms, national developments in program evaluation, and school-level components of program quality assessment. (MSE)

The Union for Experimenting Colleges and Universities (UECU) was developed as an alternative form of postsecondary education, fostering the development of university without walls programs at a number of institutions and initiating its own undergraduate and graduate degree programs. Its commitment is to personalized, self-directed, lifelong…

The article presents the research on study quality state at three Lithuanian universities. The research was performed during the spring semester in 2003. Research participants were 669 students, 227 teachers, 126 administration officers and 359 graduates. The outcomes of the research did not aim at revealing the state of study quality in a…