As our society continues to evolve at an ever-increasing rate, our higher education institutions, and the services they provide, must keep pace with societal changes in order to ensure that those services stay current and relevant. This program evaluation examines one such service, the research consultation model in University Libraries at the…

The literature, activities, and resource needs of engineering students and faculty provide insight into a demographic that is often among the early-adopters of new technologies, tools, and methods of sharing information. Despite the often non-bibliographic nature of their research efforts, there are numerous elements of the traditional service…

Many academic libraries have actively sought to articulate their value to campus stakeholders for well over a decade, and this demonstration of utility has become even more necessary as college and university budgets are scrutinized and even imperiled. This article will examine the experience of several academic libraries that have sought multiple…

Many educators may view use of Open Educational Resources (OERs) as a new trend that has emerged in various school districts, especially those OERs that are (Common Core State Standards) CCSS-aligned. However, OERs certainly aren't new to education. Many educators have been using these types of materials since the late 1990s (Godwin 2016).…

A formative program evaluation using Stufflebeam's (2010) Context, Input, Process, Product (CIPP) model was conducted to assess the use of digital badges for tracking basic library instructional skills across academic programs at Nova Southeastern University. Based on the evaluation of pilot library modules and Blackboard Learn's badges…

The term "institutional effectiveness" was developed in response to accreditation, and this emphasizes the large extent to which accreditation drives institutional effectiveness efforts on community college campuses. There are two general types of accreditation. "Institutional accreditation" is the process by which institutions of higher education…

The Claremont Colleges Library conducted direct rubric assessment of Pitzer College First-Year Seminar research papers to analyze the impact of diverse levels of librarian course collaborations on information literacy (IL) performance in student writing. Findings indicate that progressive degrees of librarian engagement in IL-related course…

Health professionals frequently do not possess the necessary information-seeking abilities to conduct an effective search in databases and Internet sources. Reference librarians may teach health professionals these information and technology skills through the Big6 information literacy model (Big6). This article aims to address this issue. It also…

Describes the process and results of the development of a set of systematic and formalized learning objectives for teaching and evaluating online catalog use which stemmed from research project conducted at Northwestern University. Planning principles, program evaluation, and adoption of educational models are noted. Learning objectives are…

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

To help foreign students adjust to academic environment, the University of California-Davis Library developed a personalized instructional program (small groups, "on call" service) with a dual emphasis: teaching international students how to find and use library information; educating library staff to recognize/understand the special…

Although academic libraries have a long tradition of program assessment, in the past the results have been more meaningful internally than externally. Recent changes in the conceptualization of libraries' role in higher education and advances in measurement tools will likely provide answers to different questions, particularly the relationship of…

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

In order to improve library instruction and to produce data that shed light on the value of this core library service, the Hong Kong University of Science and Technology Library conducted a formal assessment on its instruction program in 2004. A group of 688 users from 25 one-shot sessions was surveyed by a questionnaire four to eight weeks after…

Describes a HyperCard program developed at the University of Denver library to provide computer-assisted reference service for business information as well as instructions for using the online catalog and a database of journal articles. Examples of menu screens are included, and usage of the program is examined. (five references) (LRW)