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Twum, Kojo Kakra; Adams, Matilda; Budu, Stephen; Budu, Rosina Akuokor Anati – Journal of Marketing for Higher Education, 2022
This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…
Descriptors: Academic Libraries, User Satisfaction (Information), Users (Information), Library Services
Kirchner, Joy; Diaz, José; Henry, Geneva; Fliss, Susan; Culshaw, John; Gendron, Heather; Cawthorne, Jon E. – Council on Library and Information Resources, 2015
In 2013, The Andrew W. Mellon Foundation awarded a group of seven librarians from the Research Library Leadership Fellows program of the Association of Research Libraries (ARL) a planning grant to examine the center of excellence (CoE) model for information services. Used in a variety of industries, CoEs are designed to attract the most talented…
Descriptors: Information Services, Library Services, Models, Research Libraries
American Association of School Librarians, 2018
AASL's new integrated standards are designed to empower leaders to transform teaching and learning. The new "National School Library Standards for Learners, School Librarians, and School Libraries" reflect an evolution of AASL Standards, building on philosophical foundations and familiar elements of previous standards while featuring the…
Descriptors: National Standards, School Libraries, Educational Environment, Best Practices
Booth, Char; Lowe, M. Sara; Tagge, Natalie; Stone, Sean M. – College & Research Libraries, 2015
The Claremont Colleges Library conducted direct rubric assessment of Pitzer College First-Year Seminar research papers to analyze the impact of diverse levels of librarian course collaborations on information literacy (IL) performance in student writing. Findings indicate that progressive degrees of librarian engagement in IL-related course…
Descriptors: First Year Seminars, Research Reports, Student Research, Librarians
Helgesen, Oyvind; Nesset, Erik – Quality Assurance in Education: An International Perspective, 2011
Purpose: The purpose of this paper is to find out whether LibQUAL+[TM]can account for student loyalty to the library of an institution of higher education. LibQUAL+[TM] is a marketing tool that is used to measure perceived service quality of libraries, and the present analysis aims at validating this service quality instrument within a more…
Descriptors: Foreign Countries, Higher Education, College Libraries, Structural Equation Models
Social, Educational Research and Development, Inc., Silver Spring Md. – 1970
Presented in this report is an extensive evaluation of three library projects located in Chicago, Peoria, and the suburban Chicago area. All the projects reviewed have strong and weak points. Generally, the strong elements are a vigorous commitment to the people served, emphasis on inexpensive paperback books and collections of books stressing…
Descriptors: Disadvantaged, Library Services, Library Surveys, Models

Flum, Judith G.; Weisner, Stan – Journal of Youth Services in Libraries, 1993
Discussion of public library support systems for at-risk teens focuses on the Bay Area Library and Information System (BALIS) that was developed to improve library services to at-risk teenagers in the San Francisco Bay area. Highlights include needs assessment; staff training; intervention models; and project evaluation. (10 references) (LRW)
Descriptors: Adolescents, High Risk Students, Intervention, Librarians

Brown, Carol Dunn; Reiseck, Carol J. – Thresholds in Education, 1994
The Illinois Off-Campus Library Services Evaluation Model utilizes collaboration between evaluators and individual stakeholders. An OCLS survey administered at a small comprehensive liberal arts college with evening and weekend course offerings showed compliance with state and Association of College and Research Libraries requirements, general…
Descriptors: Democratic Values, Evaluation Methods, Guidelines, Higher Education
Johnson, Debra Wilcox – Wilson Library Bulletin, 1990
Summarizes reasons for evaluating library literacy programs and the role of evaluation in the planning process. What to measure is discussed, and sample measures for library collections, support services, and direct instruction are listed. Issues to be considered in developing program objectives and evaluation strategies are also addressed. (10…
Descriptors: Evaluation Criteria, Library Planning, Library Services, Literacy
Tenney, H. Baird; And Others – 1993
This handbook offers a practical set of ideas to help all types of libraries in the task of marketing their services in an increasingly competitive economy and provides a model program as urged by the White House Conference on Library and Information Services. It is aimed at adult information services in particular, with passing references to…
Descriptors: Adult Programs, Childrens Libraries, Economic Factors, Evaluation Methods
Robbins-Carter, Jane; Zweizig, Douglas L. – American Libraries, 1986
This fourth installment in five-lesson tutorial on library evaluation focuses on evaluation of library programs (short-lived activities designed to meet specific needs). Highlights include seven steps in planning cycle and sample programs (reducing library noise, long-term effects of library-use instruction). Five required and suggested readings…
Descriptors: Courses, Formative Evaluation, Library Administration, Library Instruction
Smyth, Joanne B.; MacKenzie, James C. – Public Services Quarterly, 2006
This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of…
Descriptors: Foreign Countries, Reference Services, Electronic Libraries, Computer Mediated Communication
Kuo, Ming-Ming Shen – 1992
A local model for support of periodic academic program reviews by the Indiana Commission for Higher Education (ICHE) has developed and evolved at the Ball State University library. The process of devising a format to systematically report library holdings statistics to support program reviews and other collections development duties began in 1975;…
Descriptors: Accreditation (Institutions), College Libraries, Evaluation Methods, Expenditures

Baker, Betsy – Journal of Academic Librarianship, 1986
Describes the process and results of the development of a set of systematic and formalized learning objectives for teaching and evaluating online catalog use which stemmed from research project conducted at Northwestern University. Planning principles, program evaluation, and adoption of educational models are noted. Learning objectives are…
Descriptors: College Libraries, Educational Objectives, Educational Planning, Higher Education

Olson, Linda M. – Journal of Academic Librarianship, 1984
Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…
Descriptors: Academic Libraries, Higher Education, Librarians, Library Instruction
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