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Direct linkHiott, Judith – Library Quarterly, 2004
For more than five years the Houston Public Library has collected statistics for measuring networked collections and services based on emerging guidelines. While the guidelines have provided authority and stability to the process, the clarification process continues. The development of information discovery software, such as federated search tools…
Descriptors: Public Libraries, Statistics, Data Collection, Guidelines
Peer reviewedCalvert, Philip J. – Journal of Academic Librarianship, 1998
An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A…
Descriptors: Academic Libraries, Evaluation Methods, Foreign Countries, Information Services
