Purpose: The purpose of the current study is to examine the utility of Six Sigma interventions as a performance measure and explore its applicability for making the training design and delivery operationally efficient and strategically effective. Design/methodology/approach: This is a single revelatory case study. Data were collected from multiple…

Both a description and an evaluation of the Correctional Education Project conducted by the Faculty of Education, Queen's University, in cooperation with the Correctional Service of Canada are provided. Components of the program described include the following: (1) the negotiation stage and early months of the contract; (2) functional aspects such…