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"Teaching Case": ComprehensiveCare and the Failed Implementation of an Electronic Health Records System
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Gomillion, David L. – Journal of Information Systems Education, 2017
Administrator Jennifer Stanton attempts to adopt an Electronic Health Records system at ComprehensiveCare, a multispecialty healthcare practice. Consultants from the vendor provide guidance to the organization, but do not provide that guidance in a way that the non-technical administrator understands. The project experiences escalation of…
Descriptors: Electronic Publishing, Records (Forms), Case Studies, Information Management
"Teaching Case": ComprehensiveCare and the Re-Adoption of an Electronic Health Records System: Preparing for a Successful Adoption after a Failed Attempt
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Gomillion, David L. – Journal of Information Systems Education, 2017
After a prior failed adoption, ComprehensiveCare plans for a second attempt in adopting Electronic Health Records. The owner-physicians on the board of directors have replaced the administrator due in part to the missteps of the prior adoption. William Shoemaker, the new administrator, must grapple with several important decisions to provide the…
Descriptors: Electronic Publishing, Records (Forms), Case Studies, Information Management
"Teaching Case": ComprehensiveCare and the Stalled Adoption of an Electronic Health Records System: IT Governance and Employee Succession
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Gomillion, David L. – Journal of Information Systems Education, 2017
ComprehensiveCare, a multi-specialty healthcare organization, struggles to implement Electronic Health Records. The first adoption failed outright because the customizations made the system unusable. The second attempted adoption has not officially failed yet, but the system fails to live up to the expectations. It lingers on the edge of…
Descriptors: Electronic Publishing, Records (Forms), Case Studies, Information Management