From the perspective of industrial small and medium size enterprises (SMEs), this study explores the implementation of performance measurement practices and challenges in university-industry innovation networks. In this research, two single-case studies were conducted to explore the implementation practices and challenges of performance…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

The Assessment of Campus Climate to Enhance Student Success survey (ACCESS) is a set of four questionnaires designed to elicit feedback from five campus constituencies including faculty, administration, staff, students with disabilities, and students without disabilities "to use in planning and garnering support for meaningful activities and…

This State-specific summary report serves as an assessment of the District of Columbia's Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. Despite the delays, the Office of the State…

This State-specific summary report serves as an assessment of Delaware's Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. Despite some implementation challenges and delays during the…

This State-specific summary report serves as an assessment of Florida's Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. In Year 2, the State made progress in executing contracts and…

This State-specific summary report serves as an assessment of Georgia's Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. During Year 2, Georgia had a range of accomplishments across…

This State-specific summary report serves as an assessment of Hawaii's Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. During Year 2, Hawaii worked to revise its Race to the Top plan…

This State-specific summary report serves as an assessment of Maryland's Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. Maryland's Year 2 accomplishments included implementing…

The State-specific summary report serves as an assessment of Massachusetts' Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. In Year 2, Massachusetts continued to implement strong…

This State-specific summary report serves as an assessment of New York's second year of Race to the Top implementation. The report highlights successes and accomplishments, identifies challenges, and provides lessons learned from implementation from approximately September 2011 through September 2012. New York completed its first year of…

This State-specific summary report serves as an assessment of North Carolina's second year of Race to the Top implementation. The report highlights successes and accomplishments, identifies challenges, and provides lessons learned from implementation from approximately September 2011 through September 2012. In Year 2, North Carolina continued the…

This State-specific summary report serves as an assessment of Ohio's Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. During Year 2, Ohio built on its Year 1 successes. In its…

This State-specific summary report serves as an assessment of Rhode Island's Year 2 Race to the Top implementation, highlighting successes and accomplishments, identifying challenges, and providing lessons learned from implementation from approximately September 2011 through September 2012. In Year 2, Rhode Island Department of Education (RIDE)…

This State-specific summary report serves as an assessment of Tennessee's second year of Race to the Top implementation. The report highlights successes and accomplishments, identifies challenges, and provides lessons learned from implementation from approximately September 2011 through September 2012. During Year 2, the Tennessee Department of…