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Rubenstein, Lisa V.; And Others – Academic Medicine, 1996
The process of change at the academic Sepulveda (California) Veterans' Administration hospital during implementation of a new ambulatory primary care program was examined through individual or focus group interviews with 63 managers, house officers, and patients. Major problems included administrative integration of in- and outpatient services;…
Descriptors: Change Strategies, College Outcomes Assessment, Educational Change, Efficiency