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| Plice, Samuel J. | 1 |
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Plice, Samuel J. – CAUSE/EFFECT, 1992
This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…
Descriptors: Administrative Principles, College Administration, Computers, Higher Education
