With all the recent headlines about security breaches and information loss at financial and educational institutions, the higher education community needs to address the issue of using social security numbers as ID numbers. The University of Oregon undertook a change process to assign generated ID numbers to all records in their information…

The University of Phoenix is a large, private, four-year university with a commitment to providing timely and efficient student services. With continued growth and process improvement opportunities utilizing technology, the institution had an opportunity to automate and streamline grade processing. This article focuses on the Faculty Web Grade…

The planning, piloting, implementation, and evaluation of Brigham Young's telephone-operated, voice-response student registration system is described, and guidelines for developing a similar system are suggested. (MSE)