In 1995, Gonzaga University embarked on a project to implement a university-wide information system. The search for an "out-of-the-box" solution began following an attempt to build an integrated data management system in-house. In 1994, Gonzaga decided to look at commercial solutions to its database management problems. With the blessing…

As a CIO leading an IT department through change and reorganization, the author developed the Enterprise Compass--a four-point guide to reaching goals and focusing achievement. The Enterprise Compass directs staff to look forward to future accomplishment, back for performance assessments, across campus for better understanding of practical working…

It is difficult to estimate the costs of not writing thorough IT policy. Misuse of IT resources, whether through ignorance or malice, costs money, as do court cases that can result from abuse. Furthermore, a poor university accreditation report caused in part by poor policy documents will likely have an adverse impact on student enrollment. There…

Virtually every academic department in an institute of higher education requires Web presence as a critical component of its information technology strategy. The problem of how to leverage the World Wide Web and build effective and useful departmental Web sites seems to have long been solved. Yet browsing academic Web sites from around the world…

A recent study by the Alliance for Higher Education Competitiveness, "Achieving Success in Internet-Supported Learning in Higher Education: Case Studies Illuminate Success Factors, Challenges, and Future Directions," pulled from the experiences of 21 institutions across all Carnegie classifications to provide insights into best practices for…

With the infusion of technology into all aspects of daily life, students are becoming more and more adept at using technology as an educational resource. Many faculty, however, are not keeping pace with their students. Additionally, faculty feel increasingly unprepared to integrate technology into the classroom. Many institutions of higher learner…

Good information security does not just happen--and often does not happen at all. Resources are always in short supply, and there are always other needs that seem more pressing. Why? Because information security is hard to define, the required tasks are unclear, and the work never seems to be finished. However, the loss to the organization can be…

Distance education has been one of the hottest and most controversial topics in higher education circles for approximately the past 10 years. It has been viewed at once as the panacea for educating the world and that which, through its inherent depersonalization of the academic process, will destroy higher education "as we know it." This article…

Over the past decade, many colleges and universities have invested heavily in information technology in the belief that it would enhance learning and enrich the student experience. Several recent high-profile reports and articles, however, argue that most investments in technology have not paid off. Part of the reason for this pattern of failed…

Complementing the need to leverage resources is the academic community's role in providing both academic and workplace learning opportunities and financial assistance to students--who traditionally work part-time, receive lower salaries, and generate fewer overhead costs than their full-time staff counterparts. It is not surprising, therefore,…