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Entner, Donald	1
Shaw, Kenneth A.	1

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Sunflower Seeds at Syracuse.

Peer reviewed

Shaw, Kenneth A. – Educational Record, 1993

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

Descriptors: Change Strategies, College Administration, Higher Education, Management Systems

DCCC Takes the TQM Plunge...And Tells How.

Peer reviewed

Entner, Donald – Educational Record, 1993

Activities at Delaware County Community College (Pennsylvania) in implementing Total Quality Management are examined and compared with criteria used by the United States Chamber of Commerce for making quality awards to businesses. Assessed areas include management leadership, strategic planning, customer focus, employee development, teamwork,…

Descriptors: Change Strategies, College Administration, College Planning, Community Colleges