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Creating a Contactless Pickup Service at the University of Michigan Library: Iterative Service Design and Interaction Safety during the Pandemic
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Haines, Kate; Rodgers, Emily Puckett – Journal of Access Services, 2021
The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request…
Descriptors: Academic Libraries, Library Services, COVID-19, Pandemics