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Peer reviewed Peer reviewed
Sebastianelli, Rose; Tamini, Nabil – Journal of Education for Business, 1998
Business students interviewed managers in 94 companies, 52 of which were involved in total quality management (TQM). Those not using TQM cited no perceived benefits or small company size. They were less likely to provide training in group process, empower employees to make quality improvements, or employ cross-functional teams. (SK)
Descriptors: Business Administration Education, Higher Education, Program Implementation, Student Projects
Peer reviewed Peer reviewed
Motwani, Jaideep – Journal of Education for Business, 1995
A literature review classified four streams on total quality management (TQM) in education: (1) definition and measurement; (2) normative studies; (3) conceptual models; and (4) implementation and assessment. Phases of TQM implementation were identified: awareness and commitment, planning, program implementation, and evaluation; future directions…
Descriptors: Educational Quality, Higher Education, Literature Reviews, Program Implementation