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Ostroth, D. David – New Directions for Student Services, 1996
Reviews one system successfully used to implement Total Quality Management (TQM) principles and techniques in a student affairs department at a large public university. Discusses TQM applications and argues that implementation of TQM requires both planned staff training and an organization-wide culture change. (RJM)
Descriptors: Change Strategies, College Administration, Educational Change, Higher Education
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Kendall, Janet Ross – New Directions for Student Services, 2005
Providing high-quality student services to students enrolled in distance education programs is a critical link to the academic success of this growing student population. (Contains 7 figures.)
Descriptors: Internet, Distance Education, Total Quality Management, Student Personnel Workers