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Peer reviewedHorine, Julie E.; Hailey, William A. – Innovative Higher Education, 1995
A survey of 160 colleges and universities at various stages of total quality management implementation found 5 key challenges to successful implementation: changes in organizational culture, obtaining senior leadership commitment, gaining faculty support, finding implementation time in already busy schedules, and cost and time required for staff…
Descriptors: Administrator Attitudes, College Administration, College Faculty, Higher Education
